If I request for a replacement, when will I get it?

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other

areas, the replacement is initiated after the originally delivered item is picked up. Please check

the SMS & email we send you for your replacement request for more details.

Kindly always check a product's Returns Policy on the product page. Click here to view the

Returns Policy.

Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller's

Returns Policy.

Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.

How do returns work?

You can raise a request to return your items with these simple steps:

1. Log into your littleindians.in account

2. Go to My Orders

3. Click on "Return" against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you'll get an email and SMS confirming that your request is being

processed. Based on the item, your request may be automatically approved or you may be

contacted for more details. If the request is approved, the item will be picked up after which you

will get a replacement or refund. You can also track the status of your return request instantly

from the "My Orders" section of your Littleindians.in account.

I see the "Cancel" button but I can't click on it. Why?

A greyed out and disabled "Cancel" button can mean any one of the following:

1. The item has been delivered already

OR

2. The item is non-refundable (e.g. Gift Card)

How long does it take to cancel an order?

Cancellation of item(s) in an order happens immediately if the order hasn't been shipped yet by

the seller. If your order has been shipped, it will be cancelled as soon as the courier service

confirms that the shipment is being returned to the seller.

What is the Buyer Protection policy?

The Buyer Protection policy mediates buyer-seller disputes. In case a seller declines your

request for a return of an item and you are not convinced with the reason given, you can write to

us at resolution@littleindians.in.com for Buyer Protection. You can dispute the resolution that the

seller has shared for your issue until 45 days from the date of delivery and concern is looked into

by us on a case-to-case basis.

What should I do if I have an issue with my product after the return period?

You can get in touch with the brand or an authorised service centre of the brand to claim the

warranty for your product (wherever applicable).

How can I return or exchange an item?

To return/exchange your order, follow these simple steps:

1. Go to My Orders

2. Choose the item you wish to return or exchange

3. Fill in the details

4. Choose Request Return.

When is a return of an item not possible?

Sellers cannot accept returns of item(s) in the following cases:

1. When an item is damaged because of use or when it is not in the same condition as you

received it

2. When any consumable item has been used or installed

3. When anything is missing from the package you've received including price tags, labels,

original packing, freebies & accessories 

4. When non-returnable items are involved such as innerwear. lingerie etc.

5. When items are tampered with or have missing serial numbers

How will I get my refund for returning an item I paid for with Cash on Delivery?

For your Cash on Delivery order, you can choose the below refund modes in case you return the

item: 

1. PhonePe Wallet

2. NEFT - Update your bank account details when you choose this option

How can I know the status of my refund?

You can visit 'My Orders' to know the status of your refund.

For orders cancelled before shipping, refunds are processed immediately. If the order has been

shipped. refund will be processed as soon as the courier service provider confirms the return of

the item(s).

What are the modes of refund available after cancellation?

The different refund modes available are:

1. PhonePe Wallet - available for orders with select sellers. You will get this option for eligible

orders during cancellation

2. Back to source - available for orders with all sellers. The amount is refunded to the payment

mode that was originally used to pay for the order

3. NEFT transfer - available for all Cash-on-Delivery orders. As per policy, cash refunds are not

possible

When are refunds given?

Refunds are given when:

- The seller cannot provide a replacement

- A dispute has been ruled in your favour in-line with Buyer Protection

- Sellers allow refunds on select categories under certain conditions

Please check the seller's Returns Policy on the product page for more details.

I ordered a wrong item. Can I return it?

The sellers return policies don't support the return of item(s) ordered wrongly. You can refer the

respective seller's Returns policy on the product page.

What should I do if I find the package open or tampered on delivery?

You can request for the item to be replaced by visiting My Orders. Use the "Return" option & fill

out the details of the issue so that we can help you.

Can I change the address for the pick-up the of item(s) in my order?

If the pincode of the new address is serviceable for pick-up, the address can be changed while

creating the return. The address cannot be changed in case the new address is not serviceable.

Why have I been asked to ship the item?

When pickup facility is not available for your location as per the courier service providers, you

may be asked to ship the item back to the seller. Since the seller can arrange for a refund or a

replacement only after the item reaches them, please make sure that the item is sent to the

address mentioned in the return related email within 30 days of the email being sent to you.

The seller may not be able to proceed with the return request if the item does not reach the

specified address within 30 days.

What is the pickup process?

Once your return or replacement or exchange request is accepted, the pickup of the originally

delivered product will be scheduled. An SMS with more details will be sent to you on the day of

the pickup.

In cases where pickup service is not available from the courier service providers at your location,

you may be asked to ship the item back to the seller within 30 days of the return related email

being sent to you.

I have requested for a return for my item. When will it happen?

You may visit 'My Orders' to check the status of your replacement. In most locations, the

replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is

initiated after the originally delivered item is picked up. Please check the SMS & email that will be

sent to you for your replacement request for more details.